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Gil Martin Super Member
Joined: Jan 28, 2005 Posts: 1839 Location: Schnecksville, PA
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Posted: Wed Aug 03, 2016 4:55 pm Post subject: RCBS Customer Service |
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Last Monday, I was in a gun shop and picked up some mint condition used RCBS dies for the 7.65X53mm Belgian Mauser that I needed. There were other dies, but they were missing some parts so I passed on them. When I got home, I disassembled, cleaned and lubed the dies. The lock ring screws were gorilla tight. I got one loose, but the second one needed to be drilled out. So I decided to order replacement lock rings abd screws.
I called RCBS customer service and explained my problem. They are shipping two lock rings and screws to me at no cost. I have always been amazed with RCBS and their customer focus. Now I wish I had picked up some of the addition dies. All the best...
Gil
_________________ Gil |
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Vince Site Admin
Joined: May 25, 2005 Posts: 15725 Location: Brisbane AUSTRALIA
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PaulS Super Member
Joined: Feb 18, 2006 Posts: 4330 Location: South-Eastern Washington - the State
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Posted: Sun Aug 07, 2016 1:25 am Post subject: Re: RCBS Customer Service |
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I tried to buy a new decapping pin assembly because when I purchased the dies (used) the decapping assembly was MIA. Nope! they sent me a new one complete at no charge. This isn't the only time at RCBS that they have replaced parts for me without a charge. That is why most of my reloading equipment is RCBS.
_________________ Paul
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Speer, Lyman, Hodgdon, Sierra, and Hornady = reliable loading data
So and So's pages on the internet = NOT reliable loading data
Always check data against manuals
NEVER exceed maximum listed loads |
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dhc4ever Super Member
Joined: May 26, 2011 Posts: 2944 Location: Ipswich, Queensland Australia
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Posted: Sun Aug 07, 2016 1:47 am Post subject: Re: RCBS Customer Service |
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I've never heard a bad word regarding RCBS and its warranty program.
_________________ Pete
Dont do anything you wont like explaining to the paramedics.............. |
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Bushmaster Super Member
Joined: Jun 12, 2005 Posts: 11395 Location: Ava, Missouri
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