FYI:: be careful ordering from Lee Factory online store

Elvis

thanks for keeping us posted.

dan1dad

received some news this morning from Lee. Not a lot of info, but something. All they said is even though I selected USPS for shipping, when I clicked payment it went back to their default of UPS, which charges a lot more. After I brought it to their attention they issued a refund to me, stopped the shipment, and resent it USPS.

I thought it would be delayed due to no fault of mine, even they admitted I didn't do it, but to my surprise when I received my mail this morning there was a package from Lee in it with my order.

On thing else I do have to say is that the replacement parts for my dies are much better machined and quality than the parts that came in the dies much to my surprise. I was impressed.

Elvis

good on ya LEE
thats the way to fix a f#%k up the customer is happy and tells people about your good service.
thanks for keeping us informed dan1dad.

dan1dad

yup , thats all it takes. Its called customer service. Something you dont see much of these days. It sure kept me a customer.

tlo7mm

Thats awesome. I am have worked in customer service most of my working days and I can tell you I am a stickler for quality customer service. Sounds like they did good. I will definitly buy through them since the quality of customer service is up to my standerds lol.

cougar98332 · Rookie Member Joined: May 11, 2011 Posts: 6

ive ordered from em several times without that particular problem.