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Gil Martin Super Member
Joined: Jan 28, 2005 Posts: 1837 Location: Schnecksville, PA
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Posted: Wed Oct 22, 2014 2:19 pm Post subject: Customer Service variations |
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I spent some time calling two holster companies today to get replacement holster retaining straps that had snaps that failed. The responses were quite different. Briefly, here is how it went down.
Passport Holsters answered my call quickly, assured me that they would send out several replacement retaining straps at no charge. So far so good.
Uncle Mike's (now part of Bushnell since 2005) took some time to answer and get to a person, who was very helpful. They had what I wanted and would send it out for a $5 handling charge. I pointed out that the holster was less than a year old. I was told if I had a receipt and could prove it, then the replacement would be free. I simply said thanks, but no thanks.
Guess which brand of holster I plan to buy in the future? All the best...
Gil
_________________ Gil |
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slimjim Super Member
Joined: May 16, 2009 Posts: 8314 Location: Fort Worth TX
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Posted: Wed Oct 22, 2014 7:13 pm Post subject: Re: Customer Service variations |
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Fobus because they don't rely on snaps?
_________________ "To anger a conservative, lie to him. To anger a liberal, tell him the truth." - Theodore Roosevelt
"The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it." - Albert Einstein |
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chambered221 Super Member
Joined: Aug 17, 2007 Posts: 3455 Location: Lost for good !!!
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Posted: Thu Oct 23, 2014 7:28 am Post subject: Re: Customer Service variations |
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Worst customer service dept IMO Kimber and Remington..... Both did a exelent job in the end but the BS and time frame to get there was horrendous.
Friendliest by far is Nosler and very knowledgeable people answering the phone.
Most arrogant is Redding.
Best and easiest to deal with Browning. Those answering the phones aren't the brightest bulbs but the company definitely believes in a happy customer.
Another great one to deal with RCBS.
_________________ Ask as many people needed, sooner or later your question will be answered the way you want it answered !!!
A free people ought not only to be armed and disciplined, but they should have sufficient arms and ammunition to maintain a status of independence from any who might attempt to abuse them, which would include their own government.
~George Washington |
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Bushmaster Super Member
Joined: Jun 12, 2005 Posts: 11390 Location: Ava, Missouri
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Posted: Thu Oct 23, 2014 8:49 am Post subject: Re: Customer Service variations |
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Lee ain't bad either.
_________________ I have one nerve left and yer standin' on it...
DEMOCRACY Two wolves and one sheep voting on what to have for lunch...
LIBERTY A well armed sheep contesting the outcome of the vote... |
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Vince Site Admin
Joined: May 25, 2005 Posts: 15704 Location: Brisbane AUSTRALIA
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MacD Super Member
Joined: Apr 08, 2011 Posts: 1052 Location: Canada
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Posted: Thu Oct 23, 2014 6:26 pm Post subject: Re: Customer Service variations |
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Another vote for Lee.
_________________ La a'Blair s'math n Cairdean
(Friends are good on the day of battle) |
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DallanC Site Admin
Joined: Jan 18, 2005 Posts: 3571 Location: Utah
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Posted: Thu Oct 23, 2014 6:59 pm Post subject: Re: Customer Service variations |
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Leupold is awesome, had great experience with Canon cameras too (replaced a camcorder for free that was 2 years out of warranty). Oh and Thompson Center is excellent too.
I have two different Nikon Monarch binoculars the eye cups broke on, I'll be contacting them in the next week or so for warranty work so we'll see how that goes.
-DallanC
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TRBLSHTR Super Member
Joined: Mar 23, 2007 Posts: 1071 Location: Lower 48's-left coast(near portlandia)
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gelandangan Super Member
Joined: May 07, 2006 Posts: 6396 Location: Sydney Australia
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Posted: Thu Oct 23, 2014 10:01 pm Post subject: Re: Customer Service variations |
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LOL Lucky you are not in Australia.
Here customer service is terrible on most if not all of the brands mentioned above.
OTOH it is not really the brand to be blamed, it is the local distributor for the product that are responsible for the atrocious services.
_________________ A straight line is the shortest distance between two points.
A smile is the shortest distance between two people.
Do - Not try!
gelandangan.weebly.com/ |
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Vince Site Admin
Joined: May 25, 2005 Posts: 15704 Location: Brisbane AUSTRALIA
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Azar Member
Joined: Jan 04, 2010 Posts: 275 Location: Utah
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Posted: Fri Oct 24, 2014 9:07 am Post subject: Re: Customer Service variations |
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Don't have much cause to call customer service very often. Never had an issue with a firearm that required the manufacturers attention (crosses fingers!).
But the two times I've called RCBS I've hung up thinking that this is a company that treats its customers right and want's to keep my business. Both times they sent me free parts. The first time, it was my own fault that it broke (due to ignorance) and I even admitted as such. They wouldn't take my money, but got my address and not only sent me a free replacement but some extras just in case.
From what I've heard, most reloading companies here in the states have excellent customer service. RCBS is definitely one of them.
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