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Joel Rookie Member
Joined: Apr 25, 2005 Posts: 8
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Posted: Fri May 27, 2005 6:56 am Post subject: Ruger dunnit... |
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Fellers,
Just got my Super Blackhawk (.44 mag) back from the factory.
I've had that pistola more than 20 yrs, well-worn, nicked, dinged, and rusted (from a costly lesson about sticking a cold pistol under the seat of a warm truck!)
Sent it in because the only mechanical problem I've ever had with it was just recently--the ejector rod/housing came off during a hot session, and I can't silver-solder...
Opened the box, and almost cried! "This ain't mine! They sent me a new one!" Huh--looked at the serial #, and guess what! It was mine!
They replaced the ejector rod & housing, the hammer, and the rear sight, and put some beautiful new grips on it (sent my old ones back, to boot!) Completely refinished it, stem to stern--you gotta look real hard to see the old rust pits, and some were deep!
No charge.
While I may not line up with their extremely anal safety policies, and their philosophy of compromise to the anti-gunners, I have to say their customer service is above and beyond!
Well, I needed to "plug" 'em somewhere, and since I'm probably not the only Ruger owner on this forum, there ya have it!
Happy shooter here, guys...
Be Safe, Have Fun!
Joel
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grimel Member
Joined: Jan 28, 2005 Posts: 160
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Posted: Fri May 27, 2005 12:10 pm Post subject: Re: Ruger dunnit... |
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I bought a 30-06 M77MkII because it is a cheap LH bolt and CR. It was $5-10 more than the RH one beside it. Unlike Remington ($80 diff), Browning (also $80), and Winchester (don't ask!), and it's a field grade not a shiny POS.
So far it's LOVE. I'll let you know if it's lucky or not this fall.
_________________ But.....ain't many troubles that a man caint fix
with seven hundred dollars and his thirty ought six.
Lindy Cooper Wisdom
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kbis Super Member
Joined: Apr 05, 2005 Posts: 312 Location: East, Texas
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Posted: Fri May 27, 2005 8:19 pm Post subject: Re: Ruger dunnit... |
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It's nice to hear there are some companies out there that still care.
PS I love my Rugers
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GroovyJack Member
Joined: May 21, 2005 Posts: 621 Location: Bama
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Posted: Sat May 28, 2005 12:09 pm Post subject: Re: Ruger dunnit... |
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Same here the service is outstanding . Bought a SBH in 1978 , in 1999 sent it back for some little something that I couldnt do either .. I had over 20,000 documented rounds run thru it , and like you Joel I thought it wasnt MY pistol .. FREE
Jack
_________________ My Goal In Life Is To Be As Good Of A Person As My Dog Already Thinks I Am |
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DallanC Site Admin
Joined: Jan 18, 2005 Posts: 3571 Location: Utah
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Posted: Sun May 29, 2005 12:00 pm Post subject: Re: Ruger dunnit... |
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Wow nice to hear they stand behind their products.
Other companies I worked with, with similar outstanding results: Leupold and Thompson Center. Leupold replaced a broken scope a horse kicked and broke in half, T/C for replacing an entire caplock action I shattered when I tripped on a loose rock and landed on the gun, on a rock (I called asking if I could buy the broken pieces, they said "just send us your action" I replied saying well its all in pieces, they said "fine, just stick them all in a ziplock and mail it. 2 weeks later a brand new action shows up in the mail free.
Back on subject, you better post a pict of the refurb'd pistol now!!!
-DallanC
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Joel Rookie Member
Joined: Apr 25, 2005 Posts: 8
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Posted: Mon May 30, 2005 8:27 am Post subject: Re: Ruger dunnit... |
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I'm a-fixin' to buy me one o' them digitoid cameras any day now...
Joel
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kinar Rookie Member
Joined: Feb 19, 2005 Posts: 1
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Posted: Wed Jul 20, 2005 12:49 pm Post subject: Re: Ruger dunnit... |
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That is the advantage of buying Real American!
I have received replacement parts, cost free, question free, and hassle free, from both Ruger, T/C, and Brownells.
Customer service makes customers!... a thought much lost on todays international companies.
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calsibley Super Member
Joined: Jan 28, 2005 Posts: 317
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Posted: Thu Jul 21, 2005 2:07 pm Post subject: Re: Ruger dunnit... |
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It's good to see that Ruger did right by you. We hear so many stories today of gun companies that just don't seem to give a damn. Lousy customer service almost seems to be the norm. A big Hooray for Ruger!
Best wishes.
Cal - Montreal
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grimel Member
Joined: Jan 28, 2005 Posts: 160
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Posted: Tue Jul 26, 2005 1:03 am Post subject: Re: Ruger dunnit... |
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Well, I received a letter from Ruger today with a Ruger patch. I filled the comments section when I sent the warrenty paperwork in on my M77.
The letter thanks me for being satisfied with the M77. Moreso, they say they have forwarded the comments to the production department.
I can't see me buying another M77 unless I want an action for say a 338-06 because I can't see me ever wearing out a 30-06. I do have a Blackhawk and 22 auto pistol on my short list.
_________________ But.....ain't many troubles that a man caint fix
with seven hundred dollars and his thirty ought six.
Lindy Cooper Wisdom
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44marty Super Member
Joined: Mar 20, 2009 Posts: 775 Location: Cheshire, MA; USA
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Posted: Wed Nov 17, 2010 1:41 am Post subject: Re: Ruger dunnit... |
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A big fan of the Blackhawk and the M77 MK II, I just had to revive this thread.
I don't think you can still expect no-charge repairs anymore though - well, at least when the damage was obviously your fault. My neighbor accidentally misread his reloading manual and went 2 grains over max ( If I remeber right, this was H 4350 ) - way hot for a .223 He was shooting this from a brand new Ruger Hawkeye. The trigger sear was broken, but no injury. He returned the rifle to Ruger for repair and they replaced the sear and bolt. Cost was $300.00 for the repairs.
_________________ _____________________________________
The strength of the wolf is in the pack; the strength of the pack is in the wolf. ~ R. Kipling
I LOVE YOU, LADY LUCK !!! |
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SingleShotLover Super Member
Joined: Dec 26, 2007 Posts: 1005 Location: Illinois
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Posted: Wed Nov 17, 2010 7:42 am Post subject: Re: Ruger dunnit... |
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44marty wrote: |
My neighbor accidentally misread his reloading manual and went 2 grains over max ( If I remeber right, this was H 4350 ) - way hot for a .223 He was shooting this from a brand new Ruger Hawkeye. The trigger sear was broken, but no injury. He returned the rifle to Ruger for repair and they replaced the sear and bolt. Cost was $300.00 for the repairs. |
I'm guessing that Ruger (as so many other manufacturers do) opted to exercise their warning that shooting reloads through their firearms void all warrantys. Just a guess, but since they have no control over reloading habits, components and expertise, no company wants to leave that particular door open.
_________________ If you can't hit it with one, you probably can't with two either!
The biggest problem with a closed mind is that it never seems to come with a closed mouth.
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Pumpkinslinger Super Member
Joined: Sep 22, 2007 Posts: 5001 Location: NC foothills
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Posted: Wed Nov 17, 2010 12:02 pm Post subject: Re: Ruger dunnit... |
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The last experience I had with Ruger repairs, a few years back, was very positive. I had knocked the front sight off my Vaquero at a CAS match by banging it against a table. I told them up front that it was totally my fault but they repaired it for free.
I can see where they'd charge for damage done by a handload since they have a section in the owner's manual about that. "We specifically disclaim responsibility for any damage or injury whatsoever occurring in connection with, or as a result of, the use in any Ruger firearms of faulty, or non-standard, or "remanufactured", or hand-loaded (reloaded) ammunition, or of cartridges other than those for which the firearm was originally chambered." You couldn't expect a gun manufacturer, or any other manufacturer, to cover under warranty things that are totally out of their control.
_________________ Mike
"I ain't no better than anybody else, and there ain't nobody better than me!" Ma Kettle |
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gelandangan Super Member
Joined: May 07, 2006 Posts: 6396 Location: Sydney Australia
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Posted: Wed Nov 17, 2010 6:43 pm Post subject: Re: Ruger dunnit... |
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Dam, if we from Oz here send any gun back to factory, even if the refurbishment is free,
the cost of delivery and red tapes would be HIGHER than the cost of buying a new similar gun.
I am green with envy...
_________________ A straight line is the shortest distance between two points.
A smile is the shortest distance between two people.
Do - Not try!
gelandangan.weebly.com/ |
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SingleShotLover Super Member
Joined: Dec 26, 2007 Posts: 1005 Location: Illinois
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Posted: Thu Nov 18, 2010 7:33 am Post subject: Re: Ruger dunnit... |
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Just to be clear...my comments were in no way against Ruger. To the contrary, I have nothing but warm and fuzzy feelings about most Ruger products. Aside from a couple Remingtons and a custom '03 Springfield, all the rest of my rifles are Rugers as well as all of my single-actions.
_________________ If you can't hit it with one, you probably can't with two either!
The biggest problem with a closed mind is that it never seems to come with a closed mouth.
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