RCBS customer service

Bushmaster · Posted: Wed Jun 08, 2016 8:23 am Post subject: RCBS customer service

One of the best.

I e-mailed RCBS to see if they stil had cutting heads for a Case Trimmer 2 in stock. I've had this case trimmer for around 30 years and the head has been resharpened many times and was on it's last legs.

Not only did they have a new cutting head, but I was notified that it was in the mail as a warranty replacement part.

Now you just can't beat that for a warranty.

gelandangan · Posted: Wed Jun 08, 2016 1:38 pm Post subject: Re: RCBS customer service

Awesome indeed.

Vince · Posted: Wed Jun 08, 2016 6:32 pm Post subject: Re: RCBS customer service

That is magnificent customer service mate...something that other firearms and accessory manufacturers could subscribe to in order to retain customers.

Aloysius · Posted: Wed Jun 08, 2016 11:57 pm Post subject: Re: RCBS customer service

Bushy, I suppose the know you and are a little bit afraid... such things never happen to me...

I have to correct myself: many years ago, when I bought my Dillon 550, they send it over with 1 wrong item, which they did replace immediatly. Not "replace": they send over the good part and let me keep the wrong item. From that day on I still love that light blue color...

dhc4ever · Posted: Thu Jun 09, 2016 2:04 am Post subject: Re: RCBS customer service

RCBS, never heard a bad thing about their companies warranty.
Many other companies could take a page out of their book.
Glad your happy.

Gil Martin · Posted: Thu Jun 09, 2016 4:08 am Post subject: Re: RCBS customer service

I like a story with a happy ending. RCBS has always been great and they replaced a number of parts for a RockChucker reloading press that I bought at a flea market at no charge. All the best...
Gil

Azar · Member Joined: Jan 04, 2010 Posts: 275 Location: Utah

I've called RCBS twice. Both times I've received free parts and great service. We are spoiled in the reloading industry as we have so many great companies that know how to take care of their customer base.

OldSchoolRanger · Member Joined: Feb 15, 2017 Posts: 88

Without a doubt RCBS and Dillon, stand by their No B.S. Policy. Great companies. Now if only other American companies would copy their service.