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RCBS Customer Service
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Gil Martin
Super Member
Super Member


Joined: Jan 28, 2005
Posts: 1674
Location: Schnecksville, PA

PostPosted: Wed Aug 03, 2016 4:55 pm    Post subject: RCBS Customer Service Reply with quote

Last Monday, I was in a gun shop and picked up some mint condition used RCBS dies for the 7.65X53mm Belgian Mauser that I needed. There were other dies, but they were missing some parts so I passed on them. When I got home, I disassembled, cleaned and lubed the dies. The lock ring screws were gorilla tight. I got one loose, but the second one needed to be drilled out. So I decided to order replacement lock rings abd screws.

I called RCBS customer service and explained my problem. They are shipping two lock rings and screws to me at no cost. I have always been amazed with RCBS and their customer focus. Now I wish I had picked up some of the addition dies. All the best...
Gil

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Vince
Super Member
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Joined: May 25, 2005
Posts: 13634
Location: Brisbane AUSTRALIA

PostPosted: Thu Aug 04, 2016 12:20 am    Post subject: Re: RCBS Customer Service Reply with quote

Well done RCBS. I'm suitably impressed with your level of Customer Service.

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Illegitimi non carborundum
(Never let the bastards grind you down)

Live simply. Love generously. Care deeply. Speak kindly. Leave the rest to God.

"Nulla Si Fa Senza Volonta."
(Without Commitment, Nothing Gets Done)
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PaulS
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Joined: Feb 18, 2006
Posts: 3546
Location: South-Eastern Washington - the State

PostPosted: Sun Aug 07, 2016 1:25 am    Post subject: Re: RCBS Customer Service Reply with quote

I tried to buy a new decapping pin assembly because when I purchased the dies (used) the decapping assembly was MIA. Nope! they sent me a new one complete at no charge. This isn't the only time at RCBS that they have replaced parts for me without a charge. That is why most of my reloading equipment is RCBS.

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Paul
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dhc4ever
Super Member
Super Member


Joined: May 26, 2011
Posts: 2360
Location: Ipswich, Queensland Australia

PostPosted: Sun Aug 07, 2016 1:47 am    Post subject: Re: RCBS Customer Service Reply with quote

I've never heard a bad word regarding RCBS and its warranty program.

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Pete

Dont do anything you wont like explaining to the paramedics..............
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Bushmaster
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Joined: Jun 12, 2005
Posts: 10568
Location: Ava, Missouri

PostPosted: Mon Aug 08, 2016 8:36 am    Post subject: Re: RCBS Customer Service Reply with quote

Nothing but praise from me for RCBS... Very Happy

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