RCBS comes through again

tlo7mm · Posted: Wed Jul 24, 2013 6:58 pm Post subject: RCBS comes through again

I effed up the other night when my brother called me. I had the ram up on my press and spun the turret breaking of my depriming pin and bent the decaping unit. I contacted RCBS thinking they would make me purchase a new setup and they responded by sending me a new decap unit and extra pins at no charge. Thank you RCBS.

TRBLSHTR · Posted: Wed Jul 24, 2013 7:48 pm Post subject: Re: RCBS comes through again

I have dealt with RCBS for over 40 years,and they always make me feel like i come away with a "handfull of aces"!Their customer service is probably the best that I've ever witnessed!

Elvis · Posted: Wed Jul 24, 2013 11:02 pm Post subject: Re: RCBS comes through again

awesome to hear customer service is alive and well.

dhc4ever · Posted: Thu Jul 25, 2013 12:46 am Post subject: Re: RCBS comes through again

I keep hearing stories like this about this company, the small amount of money for the replaced parts is well worth the good press.

SingleShotLover · Posted: Thu Jul 25, 2013 4:36 am Post subject: Re: RCBS comes through again

I have always had good service from RCBS, but I also have to say the same about Hornady and Lee. In such a competitive market it is almost an unwritten law that customer service has to be excellent. Wish that were true in other areas!

pete4d · Posted: Thu Jul 25, 2013 3:04 pm Post subject: Re: RCBS comes through again

RCBS made Good on their life time warranty last year on the ram of my Rock Chucker press ( purchased back in the early '70's ),I was only trying to find out the correct one to order and they sent one at no charge.
Cheers

Ominivision1 · Posted: Thu Jul 25, 2013 5:06 pm Post subject: Re: RCBS comes through again

Yup I agree, Rcbs, Lee and Hornady came thru. Rcbs sent me new pins for the decapping die and Lee did replace my Casting furnace all at no charge.

Hornady after I inquired about my old Pacific press and shotgun press offered me the upgrade no charge.

Kudos to the above Manufacturers.

MacD · Posted: Fri Jul 26, 2013 10:49 pm Post subject: Re: RCBS comes through again

I have twice availed of Lee`s customer service and on both occasions was pleased. Reloaders are a pretty connected group and poor service would quickly be known throughout the community.

tlo7mm · Posted: Sun Jul 28, 2013 12:29 am Post subject: Re: RCBS comes through again

I am sure glad to hear all the good stuff about these companies as I have products from all of them and even Lyman.