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RCBS comes through again
Discussion regarding the reloading of ammunition and tuning of loads for accuracy
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tlo7mm
Super Member
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Joined: Nov 15, 2010
Posts: 419
Location: Oregon

PostPosted: Wed Jul 24, 2013 6:58 pm    Post subject: RCBS comes through again Reply with quote

I effed up the other night when my brother called me. I had the ram up on my press and spun the turret breaking of my depriming pin and bent the decaping unit. I contacted RCBS thinking they would make me purchase a new setup and they responded by sending me a new decap unit and extra pins at no charge. Thank you RCBS.

_________________
"If someone has a gun and is trying to kill you, it would be reasonable to shoot back with your own gun." ~ The Dalai Lama
Never ascribe to malice that which is adequately explained by incompetence. - Napoleon Bonaparte
The wisdom of man never yet contrived a system of taxation that would operate with perfect equality. - Andrew Jackson
Patriotism is supporting your country all the time, and your government when it deserves it. - Mark Twain
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TRBLSHTR
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Joined: Mar 23, 2007
Posts: 1071
Location: Lower 48's-left coast(near portlandia)

PostPosted: Wed Jul 24, 2013 7:48 pm    Post subject: Re: RCBS comes through again Reply with quote

Very Happy I have dealt with RCBS for over 40 years,and they always make me feel like i come away with a "handfull of aces"!Their customer service is probably the best that I've ever witnessed!

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"Tolerance becomes a crime when applied to evil." Thomas Mann
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Elvis
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Joined: Jul 27, 2008
Posts: 7813
Location: south island New Zealand

PostPosted: Wed Jul 24, 2013 11:02 pm    Post subject: Re: RCBS comes through again Reply with quote

awesome to hear customer service is alive and well.

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You shot it You pluck it !
Them who eats the most duck eats the most feathers!
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dhc4ever
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Joined: May 26, 2011
Posts: 2443
Location: Ipswich, Queensland Australia

PostPosted: Thu Jul 25, 2013 12:46 am    Post subject: Re: RCBS comes through again Reply with quote

I keep hearing stories like this about this company, the small amount of money for the replaced parts is well worth the good press.

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Pete

Dont do anything you wont like explaining to the paramedics..............
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SingleShotLover
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Joined: Dec 26, 2007
Posts: 982
Location: Illinois

PostPosted: Thu Jul 25, 2013 4:36 am    Post subject: Re: RCBS comes through again Reply with quote

I have always had good service from RCBS, but I also have to say the same about Hornady and Lee. In such a competitive market it is almost an unwritten law that customer service has to be excellent. Wish that were true in other areas!

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The biggest problem with a closed mind is that it never seems to come with a closed mouth.

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pete4d
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Joined: Nov 27, 2011
Posts: 600
Location: Dixie , Alabama , & Louisiana

PostPosted: Thu Jul 25, 2013 3:04 pm    Post subject: Re: RCBS comes through again Reply with quote

RCBS made Good on their life time warranty last year on the ram of my Rock Chucker press ( purchased back in the early '70's ),I was only trying to find out the correct one to order and they sent one at no charge.
Cheers Flag Cheers

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When the SHTF I'm gonna hunker down until all those idiots kill each other.

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Ominivision1
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Joined: Sep 20, 2010
Posts: 2984
Location: Iowa

PostPosted: Thu Jul 25, 2013 5:06 pm    Post subject: Re: RCBS comes through again Reply with quote

Yup I agree, Rcbs, Lee and Hornady came thru. Rcbs sent me new pins for the decapping die and Lee did replace my Casting furnace all at no charge.

Hornady after I inquired about my old Pacific press and shotgun press offered me the upgrade no charge.

Kudos to the above Manufacturers.

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Limitations are but boundaries created inside our minds.
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MacD
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Joined: Apr 08, 2011
Posts: 1052
Location: Canada

PostPosted: Fri Jul 26, 2013 10:49 pm    Post subject: Re: RCBS comes through again Reply with quote

I have twice availed of Lee`s customer service and on both occasions was pleased. Reloaders are a pretty connected group and poor service would quickly be known throughout the community.

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La a'Blair s'math n Cairdean
(Friends are good on the day of battle)
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tlo7mm
Super Member
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Joined: Nov 15, 2010
Posts: 419
Location: Oregon

PostPosted: Sun Jul 28, 2013 12:29 am    Post subject: Re: RCBS comes through again Reply with quote

I am sure glad to hear all the good stuff about these companies as I have products from all of them and even Lyman.

_________________
"If someone has a gun and is trying to kill you, it would be reasonable to shoot back with your own gun." ~ The Dalai Lama
Never ascribe to malice that which is adequately explained by incompetence. - Napoleon Bonaparte
The wisdom of man never yet contrived a system of taxation that would operate with perfect equality. - Andrew Jackson
Patriotism is supporting your country all the time, and your government when it deserves it. - Mark Twain
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