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RCBS customer service
Discussion regarding the reloading of ammunition and tuning of loads for accuracy
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Bushmaster
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Joined: Jun 12, 2005
Posts: 10990
Location: Ava, Missouri

PostPosted: Wed Jun 08, 2016 8:23 am    Post subject: RCBS customer service Reply with quote

One of the best.

I e-mailed RCBS to see if they stil had cutting heads for a Case Trimmer 2 in stock. I've had this case trimmer for around 30 years and the head has been resharpened many times and was on it's last legs.

Not only did they have a new cutting head, but I was notified that it was in the mail as a warranty replacement part.

Now you just can't beat that for a warranty.

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gelandangan
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Joined: May 07, 2006
Posts: 6108
Location: Sydney Australia

PostPosted: Wed Jun 08, 2016 1:38 pm    Post subject: Re: RCBS customer service Reply with quote

Awesome indeed.

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Vince
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Joined: May 25, 2005
Posts: 14605
Location: Brisbane AUSTRALIA

PostPosted: Wed Jun 08, 2016 6:32 pm    Post subject: Re: RCBS customer service Reply with quote

That is magnificent customer service mate...something that other firearms and accessory manufacturers could subscribe to in order to retain customers.

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Aloysius
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Joined: Nov 03, 2009
Posts: 2263
Location: B., Belgium

PostPosted: Wed Jun 08, 2016 11:57 pm    Post subject: Re: RCBS customer service Reply with quote

Bushy, I suppose the know you and are a little bit afraid... such things never happen to me...

I have to correct myself: many years ago, when I bought my Dillon 550, they send it over with 1 wrong item, which they did replace immediatly. Not "replace": they send over the good part and let me keep the wrong item. From that day on I still love that light blue color...
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dhc4ever
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Joined: May 26, 2011
Posts: 2649
Location: Ipswich, Queensland Australia

PostPosted: Thu Jun 09, 2016 2:04 am    Post subject: Re: RCBS customer service Reply with quote

RCBS, never heard a bad thing about their companies warranty.
Many other companies could take a page out of their book.
Glad your happy.

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Gil Martin
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Joined: Jan 28, 2005
Posts: 1792
Location: Schnecksville, PA

PostPosted: Thu Jun 09, 2016 4:08 am    Post subject: Re: RCBS customer service Reply with quote

I like a story with a happy ending. RCBS has always been great and they replaced a number of parts for a RockChucker reloading press that I bought at a flea market at no charge. All the best...
Gil

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Azar
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Joined: Jan 04, 2010
Posts: 275
Location: Utah

PostPosted: Tue Jun 14, 2016 10:12 am    Post subject: Re: RCBS customer service Reply with quote

I've called RCBS twice. Both times I've received free parts and great service. We are spoiled in the reloading industry as we have so many great companies that know how to take care of their customer base.
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OldSchoolRanger
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Joined: Feb 15, 2017
Posts: 88

PostPosted: Wed Feb 15, 2017 1:01 pm    Post subject: Re: RCBS customer service Reply with quote

Without a doubt RCBS and Dillon, stand by their No B.S. Policy. Great companies. Now if only other American companies would copy their service.
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